Wall Connections

We connect people to the places, events, and community that matter to them. Safe, reliable transportation is a critical part of the ability to maintain personal well-being.

Wall Connections, a Non-Emergency Medical transportation business provides safe and reliable demand responsive non-emergency medical trips. The company serves areas that include, but are not limited to, Floyd County, Giles County, Montgomery County, Pulaski County, Radford, Roanoke, Salem, and Wytheville.

Individuals are considered for services if they meet one or more of the following criteria: recipient of services by Wall Residences, Inc. or Wall Therapeutic Solutions, Inc., if they qualify under a Virginia Medicaid/approved insurance provider, or if they qualify for pre-pay long distance non-emergency medical transportation for more than 50 one-way miles to an appointment (not exceeding 250 miles one way).

Depth of Leadership

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Wall Connections is part of the Wall Suite of Services. Our oldest company, Wall Residences, is the largest independent provider of waiver residential services in the Commonwealth of Virginia and has been providing person-centered services for over 25 years. Our leadership team has decades of experience supporting individuals with disabilities to live the life they desire and deserve.

Person-Centered Focus

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One of our core values is the value of every life. We treat others as we would want to be treated, with a focus on safety, respect, and consistency. You can count on us to show up when scheduled, drive you safely and efficiently to your destination, and to interact with kindness from start to finish. We provide transportation to non-emergency medical appointments for ambulatory individuals and persons utilizing mobility aides. We are a person-centered transportation provider.

Experienced, Compassionate Drivers

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Many of our drivers are Direct Support Professionals or have worked extensively with people with developmental disabilities and/or mental illness. Our drivers are hand-selected for their ability to provide a safe ride and treat each person with respect and dignity. Before a driver can be assigned transports, they undergo an extensive vetting process, which includes DMV, federal, state, and county background checks and must pass drug testing with ongoing monitoring. Drivers attend and pass training in First-Aid, CPR, Passenger and Attendant Safety and Sensitivity, spill kit and disposal, National Safety Council DDC-4 defensive driving course, and wheelchair security. All drivers must adhere to HIPPA policy. We understand and we care. Safety is our top priority but being friendly and respectful matters too!

Who We Serve

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Wall Connections provides non-emergency medical transportation for individuals with Medicaid waivers, recipients who receive services by Wall Residences, Inc. or Wall Therapeutic Solutions, Inc., individuals with qualifying Medicaid/approved insurance providers, or those who qualify for pre-pay long distance non-emergency medical transportation for more than 50 one-way miles to an appointment (not exceeding 250 miles one way).